Elizabeth | 16" Ombre Ash Blonde Wig Dark Roots

HANDLING

Any and all items will be packaged and shipped out the same day if the order is placed before 3 PM PST (US) Monday through Friday.

Orders placed after 3 PM PST (US) and on non-business days will be processed and shipped the next business day.

Orders can be canceled while it's being processed. However, once the items are shipped, the order can't be canceled.

SHIPPING

We provide worldwide shipping. If and all customs fees are paid by the buyer. We are not responsible for any and all additional customs fees.

All U.S domestic orders over $149 will receive standard free shipping.

Shipping rates are available during checkout when your shipping address is entered along with available shipping options.

All sales on clearance items are final and are not eligible for return or exchange.

RETURN & EXCHANGE

We thank you for choosing Her Wig Closet and your satisfaction in our products is our top priority. For any reason you are unsatisfied with your purchase, we'll gladly return any item that haven't been worn, used, and unaltered with all the original tags attached. Please refer below for details regarding an exchange or a return.

Any and all returns and exchanges must have valid tracking.

Return Policy

Purchases may be returned within 7 days of receiving your purchase. Items returned must be in its original condition with all original tags attached. Items that have been used, worn, and/or altered in anyway are NOT returnable. If you meet the criteria, then follow the instructions below to start the return process.

Please contact us at sales@herwigcloset.com to obtain confirmation for return. Any returns received by us without first receiving confirmation will not qualify for return and will be shipped back at the purchaser's expense. In the email, please attach photos of the product(s) you're looking to return along with the shipping tracking number.

All items that are returned will be subjected to a 20% restocking fee.

Refunds will be processed once all items have being received and verified.

Return shipping will be provided at the purchaser's expense.

Exchange Policy

Purchases can be exchanged within 7 days of receiving your purchase. Items returned must be in its original condition with all original tags attached. Items that have been used, worn, or altered in anyway are NOT returnable. If you meet the criteria, then follow the instructions below to start the return process.

Please contact us at sales@herwigcloset.com to obtain confirming for exchange. Any exchanges request will not be approved without contacting us to obtain confirmation for exchange. In your email for the exchange request, please also indicate which item you'll like to exchange your purchase for. Please attach photos of the product you're exchanging along with the shipping tracking number.

No restocking fee for the first exchange. 20% restocking fee for any sequential exchanges.

All standard shipping fees apply. Return shipping will be provided at the purchaser's expense.

HALLOWEEN POLICY

In addition to the policy above, any purchases made between Oct 20th to Nov 4th, 2018 can't be returned or exchanged other than if the item received is defective or damaged.

For all returns and exchanges, please ship all items to,

Her Wig Closet Return Dept.
3016 E Colorado Blvd #5471
Pasadena, CA 91107